Troubleshooting Xero


Contact Push Limitation

The Xero API has a known limitation that does not allow 2 individual contacts with the same name to be pushed through to Xero.

Consider the following scenario:

In Xero there exists a contact with name 'John Doe', with the email johndoe@bigcommerce.com

When integrating with another system, we get another 'John Doe' contact, however with a different email address and contact details (johndoe2@bigcommerce.com)

Because of this we will treat both John Doe records as separate contacts. However if we try to push the new John Doe into Xero, the Xero API rejects this on the basis that the name is a duplicate.

When this happens, we'll automatically append the second contact with a '-1' (John Doe-1) to send it through to Xero.

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28 Comments

  • Avatar
    Shagufta shamid

    Troubleshooting in Xero involves identifying and resolving issues that may arise in your accounting and financial management processes of Saber expert . Below are some general steps to help you troubleshoot common issues in Xero:

    Edited by Shagufta shamid
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    Verify Btc

    Before troubleshooting, check if Xero is experiencing any service outages name wheel. Visit the Xero status page or contact Xero support to inquire about any ongoing issues.

    Edited by Verify Btc
  • Avatar
    tofenec

    Before troubleshooting, check if Xero is experiencing any service outages for portable solar generator. Visit the Xero status page or contact Xero support to inquire about any ongoing issues.

    Edited by tofenec
  • Avatar
    jdisiejsne jdjeieeuji

    Great tip on overcoming Xero API's contact push limitation. The automatic appending of '-1' for duplicate names is a clever workaround. techspotty Thanks for sharing this insight.

  • Avatar
    David Smith

    Having encountered this issue while working on my client's site 漫画ロウ, I understand the Contact Push Limitation in the Xero API. Dealing with two individual contacts sharing the same name but different details posed a challenge. As a workaround, appending '-1' to the second contact's name (e.g., John Doe-1) proved effective in ensuring successful integration with Xero. This solution helped maintain data accuracy and compliance with Xero's API limitations. Thanks for the valuable insights!

  • Avatar
    tofenec

    Best skateboarders, famous skaters, any great tip on overcoming Xero API's contact push limitation? The automatic appending of '-1' for duplicate names seems like a clever workaround. Thanks for sharing this insight

    Edited by tofenec
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    tofenec

    Great tip on overcoming Xero API's contact push limitation. The automatic appending of '-1' for duplicate names is a clever workaround. Rummy Modern Thanks for sharing this insight.

    Edited by tofenec
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    EnochMitchell

    Thanks for the article & it will help out to clear many things as in case of payroll management the issue arises during the update login page it shows private office in Sydney it can be solved by quickbooks update error.

  • Avatar
    GranKing

    Great tip on overcoming Troubleshooting Online push limitation. The automatic appending of '-1' for duplicate names is a clever workaround. Thanks for sharing theflamingogroup insight.

  • Avatar
    AriusDuke

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  • Avatar
    mia sins

    The Xero API has a known limitation that prevents pushing two individual contacts with the same name into Xero. For instance, if there is already a contact named 'John Doe' with the email johndoe@bigcommerce.com in Xero, and we receive another 'John Doe' contact with different details like johndoe2@bigcommerce.com from an integrated system, the API will reject the new contact due to the duplicate name. To address this, we will automatically append a '-1' to the second contact's name (resulting in 'John Doe-1') before sending it through to Xero, ensuring both contacts are treated separately and successfully integrated.

    Regards : Car Dealership

  • Avatar
    Maham Uzair

    Xero's API limitation on duplicate names can be bypassed by appending '-1' to the new contact's name. This ensures successful integration without data conflict. For more details, visit https://sunglassespakistan.com/.

  • Avatar
    Flexioffices AU

    Thank you for the information about the Xero API limitation. I understand that Xero does not allow two individual contacts with the same name to be pushed through the API, which means that in the case where we have a 'John Doe' contact with the email johndoe@bigcommerce.com and a new 'John Doe' contact with the email johndoe2@bigcommerce.com, the API will reject the new contact due to the name duplication.

    To handle this issue, we will automatically append a '-1' to the contact name (e.g., John Doe-1) to ensure it can be sent through to Xero.

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    Edited by Flexioffices AU
  • Avatar
    Alexed Balet

    Xero's API limitation on duplicate names can be bypassed by appending '-1' to the new contact's name. This ensures successful integration without data conflict. For more details, visit https://deraltersrechner.de/

    Edited by Alexed Balet
  • Avatar
    tofenec

    Great tip on overcoming Xero API's contact push limitation. The automatic appending of '-1' for duplicate names is a clever workaround. McDonald's Menu

    Edited by tofenec
  • Avatar
    Muhammad Ali

    Thanks for pointing this out! The Xero API's limitation with duplicate names can be tricky. Using a suffix like '-1' to differentiate between contacts with the same name is a smart workaround. This way, you can still integrate both contacts into Xero without issues. Download any Xero tutorial reels from Instagram using tool like https://instandersapk.com/. You will get peace of mind with it 

    Edited by Muhammad Ali
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    amir jan

    To troubleshoot Xero, start by checking your internet connection and ensuring your browser is up-to-date. Clear your cache and cookies, as these can cause performance issues. If you're having trouble logging in, double-check your credentials or reset your password. For software issues, verify if Xero is experiencing outages by visiting their status page. You can also update your Xero app to the latest version or contact Xero support for help if the problem persists.like kfc menu with prices nz

  • Avatar
    john mccarthy

    Hey Josh, thanks for pointing this out, I recently encountered a similar issue while integrating with Xero for our Personalised Hoodies UK store. We had multiple contacts with the same name but different details, and Xero's API rejected them. The auto-appending of '-1' to the duplicate contacts is a helpful workaround, but it still requires some manual oversight to ensure data accuracy. Appreciate the clarification.

  • Avatar
    Sis Molay

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  • Avatar
    tofenec

    To troubleshoot Xero, start by checking your internet connection and ensuring your browser is up-to-date. Clear your cache and cookies, as these can cause performance issues. If you're having trouble logging in, double-check your credentials or reset your password. For software issues, verify if Xero is experiencing outages by visiting their status page. You can also update your Xero app to the latest version or contact Xero support for help if the problem persists. mydearquotes

    Edited by tofenec
  • Avatar
    Danish Seo

    The issue you're describing stems from a limitation within the Xero API that prevents two contacts with the same name from being created, even if they have different email addresses or contact details. In the scenario you outlined, the system attempts to push a second "John Doe" contact into Xero, but the API rejects it due to the duplicate name.

    To work around this, the system will automatically append a unique identifier (e.g., "-1") to the contact's name, like "John Doe-1," before sending it to Xero. This ensures the new contact is accepted and avoids conflicts with the existing contact. While this solution helps to bypass the limitation, it’s important to be mindful of these naming conflicts when managing contacts across systems to maintain proper data integrity.

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  • Avatar
    Ali Raza

    Branded pens Thanks for pointing this out! The Xero API's limitation with duplicate names can be tricky. Using a suffix like '-1' to differentiate between contacts with the same name is a smart workaround. This way, you can still integrate both contacts into Xero without issues.

  • Avatar
    Alex Writer

    thank you for pointing out....

  • Avatar
    B Estromens

    Xero’s limitation on duplicate names complicates integrations. Allowing unique emails for same-name contacts would improve the process.
    REGARD
    Team Lawsuit

  • Avatar
    Furqan Hamid

    Thanks for the clarification! The auto-appending with '-1' seems like a practical workaround for Xero's limitation.

  • Avatar
    jonesnatelye

    Xero’s API blocking duplicates is like Geometry Dash refusing to let you place two identical blocks in the same spot—strict but logical.

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