Troubleshooting Xero


Contact Push Limitation

The Xero API has a known limitation that does not allow 2 individual contacts with the same name to be pushed through to Xero.

Consider the following scenario:

In Xero there exists a contact with name 'John Doe', with the email johndoe@bigcommerce.com

When integrating with another system, we get another 'John Doe' contact, however with a different email address and contact details (johndoe2@bigcommerce.com)

Because of this we will treat both John Doe records as separate contacts. However if we try to push the new John Doe into Xero, the Xero API rejects this on the basis that the name is a duplicate.

When this happens, we'll automatically append the second contact with a '-1' (John Doe-1) to send it through to Xero.

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7 Comments

  • Avatar
    Shagufta shamid

    Troubleshooting in Xero involves identifying and resolving issues that may arise in your accounting and financial management processes of Saber expert . Below are some general steps to help you troubleshoot common issues in Xero:

    Edited by Shagufta shamid
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    Verify Btc

    Before troubleshooting, check if Xero is experiencing any service outages name wheel. Visit the Xero status page or contact Xero support to inquire about any ongoing issues.

    Edited by Verify Btc
  • Avatar
    tofenec

    Before troubleshooting, check if Xero is experiencing any service outages for portable solar generator. Visit the Xero status page or contact Xero support to inquire about any ongoing issues.

    Edited by tofenec
  • Avatar
    jdisiejsne jdjeieeuji

    Great tip on overcoming Xero API's contact push limitation. The automatic appending of '-1' for duplicate names is a clever workaround. techspotty Thanks for sharing this insight.

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    David Smith

    Having encountered this issue while working on my client's site 漫画ロウ, I understand the Contact Push Limitation in the Xero API. Dealing with two individual contacts sharing the same name but different details posed a challenge. As a workaround, appending '-1' to the second contact's name (e.g., John Doe-1) proved effective in ensuring successful integration with Xero. This solution helped maintain data accuracy and compliance with Xero's API limitations. Thanks for the valuable insights!

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    tofenec

    Best skateboarders, famous skaters, any great tip on overcoming Xero API's contact push limitation? The automatic appending of '-1' for duplicate names seems like a clever workaround. Thanks for sharing this insight

    Edited by tofenec
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    tofenec

    Great tip on overcoming Xero API's contact push limitation. The automatic appending of '-1' for duplicate names is a clever workaround. Rummy Modern Thanks for sharing this insight.

    Edited by tofenec
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