Troubleshooting Xero


Contact Push Limitation

The Xero API has a known limitation that does not allow 2 individual contacts with the same name to be pushed through to Xero.

Consider the following scenario:

In Xero there exists a contact with name 'John Doe', with the email johndoe@bigcommerce.com

When integrating with another system, we get another 'John Doe' contact, however with a different email address and contact details (johndoe2@bigcommerce.com)

Because of this we will treat both John Doe records as separate contacts. However if we try to push the new John Doe into Xero, the Xero API rejects this on the basis that the name is a duplicate.

When this happens, we'll automatically append the second contact with a '-1' (John Doe-1) to send it through to Xero.

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13 Comments

  • Avatar
    Shagufta shamid

    Troubleshooting in Xero involves identifying and resolving issues that may arise in your accounting and financial management processes of Saber expert . Below are some general steps to help you troubleshoot common issues in Xero:

    Edited by Shagufta shamid
  • Avatar
    Verify Btc

    Before troubleshooting, check if Xero is experiencing any service outages name wheel. Visit the Xero status page or contact Xero support to inquire about any ongoing issues.

    Edited by Verify Btc
  • Avatar
    tofenec

    Before troubleshooting, check if Xero is experiencing any service outages for portable solar generator. Visit the Xero status page or contact Xero support to inquire about any ongoing issues.

    Edited by tofenec
  • Avatar
    jdisiejsne jdjeieeuji

    Great tip on overcoming Xero API's contact push limitation. The automatic appending of '-1' for duplicate names is a clever workaround. techspotty Thanks for sharing this insight.

  • Avatar
    David Smith

    Having encountered this issue while working on my client's site 漫画ロウ, I understand the Contact Push Limitation in the Xero API. Dealing with two individual contacts sharing the same name but different details posed a challenge. As a workaround, appending '-1' to the second contact's name (e.g., John Doe-1) proved effective in ensuring successful integration with Xero. This solution helped maintain data accuracy and compliance with Xero's API limitations. Thanks for the valuable insights!

  • Avatar
    tofenec

    Best skateboarders, famous skaters, any great tip on overcoming Xero API's contact push limitation? The automatic appending of '-1' for duplicate names seems like a clever workaround. Thanks for sharing this insight

    Edited by tofenec
  • Avatar
    tofenec

    Great tip on overcoming Xero API's contact push limitation. The automatic appending of '-1' for duplicate names is a clever workaround. Rummy Modern Thanks for sharing this insight.

    Edited by tofenec
  • Avatar
    EnochMitchell

    Thanks for the article & it will help out to clear many things as in case of payroll management the issue arises during the update login page it shows private office in Sydney it can be solved by quickbooks update error.

  • Avatar
    GranKing

    Great tip on overcoming Troubleshooting Online push limitation. The automatic appending of '-1' for duplicate names is a clever workaround. Thanks for sharing theflamingogroup insight.

  • Avatar
    AriusDuke

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  • Avatar
    mia sins

    The Xero API has a known limitation that prevents pushing two individual contacts with the same name into Xero. For instance, if there is already a contact named 'John Doe' with the email johndoe@bigcommerce.com in Xero, and we receive another 'John Doe' contact with different details like johndoe2@bigcommerce.com from an integrated system, the API will reject the new contact due to the duplicate name. To address this, we will automatically append a '-1' to the second contact's name (resulting in 'John Doe-1') before sending it through to Xero, ensuring both contacts are treated separately and successfully integrated.

    Regards : Car Dealership

  • Avatar
    Maham Uzair

    Xero's API limitation on duplicate names can be bypassed by appending '-1' to the new contact's name. This ensures successful integration without data conflict. For more details, visit https://sunglassespakistan.com/.

  • Avatar
    Flexioffices AU

    Thank you for the information about the Xero API limitation. I understand that Xero does not allow two individual contacts with the same name to be pushed through the API, which means that in the case where we have a 'John Doe' contact with the email johndoe@bigcommerce.com and a new 'John Doe' contact with the email johndoe2@bigcommerce.com, the API will reject the new contact due to the name duplication.

    To handle this issue, we will automatically append a '-1' to the contact name (e.g., John Doe-1) to ensure it can be sent through to Xero.

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    Edited by Flexioffices AU
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