Troubleshooting Bigcommerce


Processing Standard Invoice Discounts

Current standard discounts get automatically applied on the very first item on the invoice.

This issue occurs when a standard discount is applied to the invoice:


Standard discounts will show up on your Bigcommerce interface as follows:

However, currently we'll send the discounts over as if the first item on the invoice is discounted.

Usually this would be okay, however when the data goes into the accounting system it will affect profit/loss reporting within the accounting system.

We hope to find a better way of processing this soon!


When integrating Bigcommerce, you may find you get the following (429) error in your initial sync report:

Could not communicate with ''.
The remote server returned an error: (429) Client Error (429)."

This error can occur when you have too many apps connected to your Bigcommerce store, therefore we're hitting your API limits. To get past this, please do the following:

  1. leave your file for 24 hours
  2. try another sync

Now, the Bigcommerce limits should have re-set, and the error should no longer be there.



Unable to connect up Bigcommerce, the app just logs into the Bigcommerce admin screen and does nothing:

This can happen when trying to install an app in your Bigcommerce store. Please make sure you are using the Owner login to set up the integration. The Bigcommerce system will not allow the connection to be set up without the Owner login.


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