Quickbooks Online Setup Process Walkthrough

You're able to setup your complete integration within minutes using our simple setup process. Below is a step by step walk through:




  1. Begin by logging into your BigCommerce store, then navigating to Apps

  2. Find the QuickBooks Online app, open it and select Install

  3. Now, select Confirm

  4. Enter your QuickBooks Online login details, then select Sign in

  5. You'll now be asked to Authorize the integration. Please select Authorize to do so

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  1. You will now be presented with two workflows, which are both optional. In this walk through both will be selected to demonstrate the full capabilities of the setup process
  2. Once you've selected the first option to create orders in your QuickBooks Online you'll be asked to:
     - Choose the invoices statuses you'd like us to sync
     - Specify if invoices are created in QBO as Sales Receipts or Sales invoices
     - Choose if invoices are created with the original customer, their organization, or a single online sales customer

    Either scroll down and move to step 4, or select Default Product and Advanced options which are explained in the next step

  3. Here, you have the option to set:
     - Your preferred order number prefix (e.g. '123' vs 'ABC123')
     - Default products for various values used in your invoices, you can read more on how this works here

  4. Next, map your tax codes from BigCommerce to Quickbooks Online. You can read more on how this works here
  5. Once you select the option to Create new Items in QuickBooks Online you'll be able to choose:
     - The default income account your items are created in QBO with
     - If your items should be created as inventoried, or not
     - If inventoried is selected, you can set a specific income account for inventoried items
    If you've specified that your items should be created as inventoried, you'll need to choose some Advanced Defaults for new Items, which are outlined in the next step
  6. For inventoried items, you'll need to specify default accounts for the following:
     - The default expense account assigned to all items we add
     - A COGS account to be assigned to all items we add
     - An Inventory Asset account to be assigned to all inventoried items
     - An Inventory starting date, which specifies the date inventory should begin being tracked for your items in QBO (NOTE: Invoices cannot be added with a date before the inventory start date for an item, so please keep this in mind when configuring this setting)

    More information on the integration of products can be found here
  7. Here, you can choose an income account in Quickbooks Online for ALL payments from BigCommerce to go to

    Alternatively, if you would like to have payments going into separate income accounts based on the payment method used in BigCommerce, you can do this by selecting Map Individual Payment Methods, these are explained in the next step
  8. You're now able to map your payment methods from BigCommerce, to different accounts in Quickbooks Online using the drop down menus provided

    More information on the integration of Payments can be found here
  9. If you would like refunds generated in your Quickbooks Online when an order is refunded, or cancelled in BigCommerce, you can select this option. You can also specify if you'd like both refunds and cancellations integrated, or just one of the two.

    Be sure to select Save so save your changes for the prior 9 steps
  10. Finally, if you would like stock level updates syncing back to BigCommerce you can simply select the following option and hit Save

  11. You should now see an outline of what you've configured. If you'd like to change anything, you can select Edit on the relevant setting as highlighted below

  12. Once you're happy with your changes, please go ahead and select Sync Settings to move forwards

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Here, you're able to configure your time zone, and integration start date, which is the date the integration will start retrieving data. Default values are loaded here, but you can select Edit to configure this to suit your needs.

Once configured, you'll need to agree to the OneSaas user agreement and terms & conditions, then select Turn Integration On


Your automatic integration is now on with your next automatic sync pending. If you would like you can trigger a sync right now by selecting Sync Now

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  • Avatar
    Michael Dawson

    Yeah, as of August 2016, that does not work. My store hasn't snyc'd with Quickbooks online in over 8 days. Neither OneSAAS nor Quickbooks nor BigCommerce is willing to help. Extremely frustrating

  • Avatar

    Yea well at least yours is only 8 days. I am going on now for over a month! A freakin month +. They still have not gotten back to me at all. I am rather disappointed honestly. So know I am entering in sales by hand. Really crappy honestly.

  • Avatar
    Lorrie Corsetti

    Me too! Broken since 8/11. Supposedly it is being escalated to some BC Second Tier. I was supposed to get an email with a ticket number but haven't received it yet. I'm not holding my breath. At least it's a known issue. Really aggravating.

  • Avatar
    Michael Dawson

    I managed to resolve my issue. What you need to do is go into bigcommerce apps and UNINSTALL your old copy of the Quickbooks app.

    THEN go to your QBO and log in. From here you need to go to the apps from the quickbooks side and uninstall completely.

    Then you can follow the instructions on this site.

    NOTE - this will only begin syncing data from today forward. You will need to contact OneSAAS for technical support to sync any old data you are missing (they will ask for what date range to re-sync, so make sure you haven't manually entered any orders into Quickbooks between those dates!)

  • Avatar
    Victor Sign

    For QuickBooks Online Support you can get more self help troubleshooting steps here http://quickbookscustomersupportnumber.com

  • Avatar
    Tevis Palmer

    this is way to confusing for me. I made an account with quickbooks but now it says it I dont have one. its connected to my bigcommerce but not all the way and I thought this was an accounting software? why am i required to do all the work? Im not an accountent. I know nothing about accounting. I just want to run my online store thats it.

  • Avatar

    Help with QuickBooks integration and automation. Visit https://qbtechs.com

  • Avatar
    Christopher Walker

    QuickBooks has encountered a problem on startup. This may be due to an invalid software license. Insert the QuickBooks CD into your computers.

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